A 50% deposit is required to secure all appointments, whether booked online, by phone or in clinic.

Your appointment is not confirmed until the required deposit has been received.

We understand that plans can change. If you need to cancel or reschedule your appointment, we require at least 48 hours' notice.

If an appointment is cancelled or rescheduled with less than 48 hours' notice, the booking deposit will be forfeited.

We understand that exceptional circumstances can arise. Swasti Skin & Beauty reserves the discretion to waive or vary the cancellation policy where it deems appropriate or necessary.

If you do not attend your appointment and have not contacted us, the booking deposit will be forfeited.

Swasti Skin & Beauty reserves the right to require payment of the full treatment fee, or a further deposit, for future appointments following repeated no-shows.

Please arrive on time for your appointment so that we can provide your full treatment and avoid affecting the appointment following yours.

If you arrive late, your treatment may need to be shortened or adjusted to fit within the remaining appointment time. The full treatment price may still apply.

Where a treatment cannot be provided because of a significant late arrival, the cancellation policy will apply.

Before certain treatments, we may ask you to complete a consultation or provide information about your skin, health, medications, allergies or other relevant circumstances.

It is your responsibility to provide accurate and up-to-date information and to let your therapist know if anything has changed since your previous appointment.

Your therapist may recommend an alternative treatment, modify a treatment or decline to provide a treatment where they consider it unsuitable or unsafe based on your individual circumstances.

Treatment results can vary between individuals and we cannot guarantee a particular outcome.

Treatment and product prices are listed in New Zealand dollars and include GST unless otherwise stated.

We reserve the right to update treatment menus, pricing and availability from time to time. Where you have already booked an appointment, we will honour the price confirmed at the time of booking unless otherwise agreed.

Treatment times are approximate and may vary depending on the treatment selected and your individual needs.

Gift vouchers are available for purchase in clinic or digitally through our Timely booking system.

Gift vouchers are valid for three years from the date of purchase, in accordance with New Zealand requirements for gift cards and vouchers.

Gift vouchers may be used towards eligible treatments or products available from Swasti Skin & Beauty, subject to any specific conditions stated on the voucher.

Gift vouchers:

• cannot be exchanged for cash

• cannot be used to purchase another gift voucher

• cannot be replaced if lost or stolen where the voucher cannot be verified

• must be presented or provided at the time of redemption.

If the value of a treatment or purchase is less than the value of the voucher, any remaining balance will remain available for future use and will be credited to your Swasti Skin & Beauty account, subject to the voucher's expiry date. Remaining voucher balances are not refundable or payable in cash.

Gift vouchers cannot be redeemed after their expiry date.

Gift voucher purchases are subject to the same cancellation policy as other appointments. Where a gift voucher is being used to pay for an appointment cancelled with less than 48 hours' notice or not attended, the relevant amount will be deducted from the voucher balance.

Skincare and other products are available for purchase in clinic only. We do not currently sell products through the Swasti Skin & Beauty website.

Products may be returned within 14 days of purchase where they are unopened, unused, in their original condition and packaging, and accompanied by proof of purchase.

Returns must be made in person at Swasti Skin & Beauty.

For hygiene and safety reasons, opened or used products cannot be returned simply because they are no longer wanted or suitable.

This does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Faulty or Damaged Products

If you believe a product is faulty or damaged, please contact us as soon as possible and, where possible, within 14 days of purchase.

We may ask you to bring the product and your proof of purchase into the clinic so that we can assess the issue and determine the appropriate remedy.

Where a product is confirmed to be faulty, your rights under applicable New Zealand consumer law will apply.

From time to time, Swasti Skin & Beauty may offer promotions, introductory pricing or special offers.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

Promotional terms will be provided at the time the offer is made.

Swasti Skin & Beauty may update these Terms & Conditions from time to time to reflect changes to our services, booking arrangements, business practices or legal obligations.

The most recent version will be published on this website.

If you have any questions about these Terms & Conditions, please contact:

Swasti Skin & Beauty
Roselands Shopping Centre
12/98 Great South Road
Papakura, Auckland, New Zealand

Email: info@swastiskin.co.nz

If you are not satisfied with how we have handled a privacy concern, you can also contact the Office of the Privacy Commissioner in New Zealand.