Depending on how you interact with us, we may collect personal information including:

• your name and contact details, such as your phone number and email address

• appointment and booking information

• information you provide when contacting us or completing a consultation or treatment form

• information about your skin, treatments, allergies, sensitivities, medications or other relevant health information where this is necessary to provide your treatment safely and appropriately

• treatment history and notes relating to your appointments

• information relating to purchases, gift vouchers and booking deposits

• information you provide when subscribing to our email communications or marketing

• information about how you use our website, including technical information such as your IP address, browser type and pages visited.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

We may collect information directly from you when you:

• make or manage an appointment

• complete a consultation or treatment form

• contact us by phone, email or through our website

• purchase a treatment, product or gift voucher

• provide information as part of your treatment or consultation

• subscribe to our mailing list

• communicate with us through social media

• otherwise provide information to us in the course of receiving our services.

We may also receive information through third-party services that we use to operate our business, including our online booking and treatment record system.

We use your personal information to:

• manage and confirm appointments

• provide treatments safely and appropriately

• understand your treatment history and skin needs

• communicate with you about your appointments, treatments and enquiries

• process bookings and booking deposits

• provide customer service and respond to requests

• send marketing communications where you have agreed to receive them

• improve our treatments, services and website

• maintain appropriate business and treatment records

• meet our legal and regulatory obligations

• protect the security of our business, website, clients and staff.

We will only use your information for purposes that are connected with why it was collected, or where otherwise permitted or required by law.

Some of the information we collect may relate to your skin, health, allergies, sensitivities, medications or other matters that are relevant to your treatment.

We collect this information because it may be necessary to assess your suitability for a treatment, tailor your treatment safely and appropriately, maintain treatment records and provide continuity of care.

Treatment and client records are digitally stored within Timely, our online booking and treatment management system.

We treat treatment and health information with particular care and limit access to people who need it for legitimate treatment or business purposes.

Please let us know if any relevant information changes so that we can keep your records accurate and ensure your treatment remains appropriate.

Swasti Skin & Beauty uses Timely to manage online bookings, appointment information and digital treatment records.

When you book an appointment online, you may be required to provide a booking deposit. Booking deposits are processed through Timely's booking system and are not processed directly through the Swasti Skin & Beauty website.

Payment information provided through the Timely booking process is handled in accordance with Timely's own privacy and security practices. Swasti Skin & Beauty does not directly process or store your payment card details through its website.

We do not sell or rent your personal information.

We may share information with trusted third-party providers where this is necessary to operate our business or provide services to you. These may include:

• Timely, for online bookings, appointment management and digital treatment records

• Squarespace, which hosts and operates the Swasti Skin & Beauty website

• payment and financial service providers where necessary to process transactions

• professional advisers, such as accountants or other service providers, where reasonably necessary to operate our business

• email marketing providers, if you choose to subscribe to our marketing communications.

We may also use third-party advertising and analytics services, such as Meta, to understand website activity and measure the effectiveness of our marketing.

We do not sell your personal information to these providers.

Third-party providers may process or store information on our behalf, including outside New Zealand. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with applicable New Zealand privacy requirements.

We may also disclose personal information where required or authorised by law, where necessary to protect our rights or the safety of our clients or staff, or as otherwise permitted under applicable privacy law.

Our website is hosted on Squarespace.

Squarespace and other third-party services may use cookies and similar technologies to provide website functionality, understand website usage and support marketing activities.

We may use Meta Pixel and similar technologies to understand how visitors interact with our website and to measure the effectiveness of advertising and marketing campaigns.

We may also use Squarespace's built-in website analytics to understand general website traffic and performance.

If we introduce additional analytics, advertising or marketing technologies in the future, this Privacy Policy may be updated to reflect their use.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

If you choose to subscribe to marketing communications from Swasti Skin & Beauty, we may use your contact details to send you information about treatments, products, offers, news and other updates.

We may use Squarespace Email Campaigns or another email marketing service to send these communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect service-related communications, such as appointment confirmations or important information relating to a treatment you have booked.

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to client and treatment information is limited to people who need it to provide treatments or perform legitimate business functions.

Information held within third-party systems such as Timely, Squarespace and other service providers is subject to the security measures and privacy practices of those providers.

While we take reasonable measures to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide ongoing services, to maintain appropriate business and treatment records, or to meet our legal obligations.

Treatment and client records held within Timely may be retained for as long as reasonably necessary for these purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it, subject to any legal or regulatory requirements to retain it.

You have the right to ask us for access to personal information we hold about you and to request that inaccurate or incomplete information is corrected.

You may also ask us questions about how we collect, use or hold your information.

To make a privacy request, please contact us using the details below. We may need to confirm your identity before providing access to personal information.

We will respond to requests within the timeframes required by applicable New Zealand privacy law.

Our website may contain links to third-party websites and services, including our Timely booking portal, social media platforms and other external services.

Once you leave the Swasti Skin & Beauty website, those websites are governed by their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing them with your personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.

The most recent version will be published on this website, together with the date it was last updated.

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact us:

Swasti Skin & Beauty
Roselands Shopping Centre
12/98 Great South Road
Papakura, Auckland, New Zealand

Email: info@swastiskin.co.nz

If you are not satisfied with how we have handled a privacy concern, you can also contact the Office of the Privacy Commissioner in New Zealand.